Skill Set
Eight years of hands-on delivery across enterprise BI, analytics automation, data governance, and — most recently — Agentic AI. These are the tools and disciplines I work with daily.
Enterprise Platforms
- ServiceNow — CIS-DF Certified (CMDB & CSDM); exposure to ITSM, CSM, Performance Analytics, CSA & CAD (in progress)
- SAP Concur — Travel & expense analytics, compliance reporting, multi-source data integration
- SAP BW — Business Warehouse reporting and data extraction
- SharePoint & Microsoft 365 — Collaboration, document management, Power Platform integration
Business Intelligence & Reporting
- Power BI — DAX (advanced measures, time intelligence), Power Query (M), Star Schema modelling, RLS/OLS, Incremental Refresh, Deployment Pipelines, Dataflows, Performance Analyzer
- Tableau — Interactive dashboards, calculated fields, data blending, published workbooks
- MSBI — SSIS (ETL pipelines), SSRS (paginated reports), SSAS (tabular models)
- IBM Cognos Analytics — Enterprise reporting, Framework Manager, Report Studio
- Crystal Reports — Operational and financial report design
- KPI frameworks, MIS reporting, dashboard storytelling, data visualisation best practices
Data & Engineering
- SQL — Advanced queries, window functions, CTEs, stored procedures, performance optimisation
- PL/SQL — Procedural logic, triggers, database automation
- Python — Data analysis (pandas, NumPy), automation scripts, API integration, test scripts
- Azure Data Factory — ETL/ELT pipeline design, data integration, scheduled orchestration
- dbt — Data transformation, modelling, documentation
- Star schema design, dimensional modelling, slowly changing dimensions, data lineage
- REST API integration, file-based ingestion, cross-platform data integration
Delivery & Governance
- Agile / Scrum — JIRA (daily sprint planning, backlog management), Confluence (documentation, release notes)
- Data Governance — Data dictionaries, naming conventions, lineage documentation, validation checks, audit-ready reporting
- ITIL — Service management framework, incident and change management alignment
- Stakeholder engagement, requirements gathering, business-to-technical translation, UAT execution
Agentic AI & Automation
- Agentic AI — AI agent design and orchestration using Python, LangChain, and AutoGen
- n8n — Visual workflow automation, iPaaS integration, event-driven pipelines
- OpenAI API & Ollama — LLM integration, prompt engineering, local model deployment
- MCP (Model Context Protocol) — Tool-calling and context management for AI agents
- Power Automate — Scheduled report distribution, approval workflows, SharePoint automation
- VBA & Excel Advanced — Macro automation, pivot tables, scenario modelling